Troubleshooting

This section provides troubleshooting guidance for common System Configuration issues.

User Management Troubleshooting

Network Probe Troubleshooting

Topics

Debugging
Another operation in progress
Restarting the probe
Removing already registered probe
Re-registering probe

Debugging

To check probe’s logs:

journalctl -fu license-service

By default, only errors and warnigs are logged. To change that, and enable for example debug level, set log_level: DEBUG in the /opt/license-service/license-service.conf file.

Another operation in progress

The message shown below may be encountered during actions performed on both files and pipelines.

It means that the system is already performing some actions, and in order to ensure the consistency of files, it is necessary to wait until previous actions are completed. After waiting a while, try again to perform the desired action and it should succeed without any problem.

Restarting the probe

To restart the service enter:

systemctl restart license-service

Removing already registered probe

If the probe is running stop the service:
```
systemctl stop license-service
```
Open the “Network Probes” tab in the GUI and go into the details of the probe you are interested in.
After opening the details, copy the opened url and cut out the id located after the /app/network_probe/probes/ section and the /services section. For example id extracted from url below is f7fdb48bf5252cb41ab4162d96144a0d463b7ae5330bae6f37f501cb97fb272d199a59cc97bfdc1d2fd46e981ae42a8a59c66a40932c4bce27d786efe1f2dcc3.
```
https://127.0.0.1:5601/app/network_probe/probes/f7fdb48bf5252cb41ab4162d96144a0d463b7ae5330bae6f37f501cb97fb272d199a59cc97bfdc1d2fd46e981ae42a8a59c66a40932c4bce27d786efe1f2dcc3/services
```
Execute the following query, replacing $ID with the value obtained in the previous step, as well as $USER and $PASSWORD to Data Node:
```
curl -u$USER:$PASSWORD -XDELETE '127.0.0.1:9200/.networkprobes/_doc/$ID'
```

Re-registering probe

If you have a problem with the probe and would like to re-register it, you have to:

Follow the steps in the previous section - Removing already registered probe.
Remove the following file: /opt/license-service/hashKeyKS.p12.network_probe.
Start the probe:
```
systemctl start license-service
```

The probe will be registered as a brand new one, if the license allows it and free slots are available.